GENERAL RETURN POLICY
All sales are final for CUSTOM apparel.
If you would like to request a refund do to circumstances. Please contact info@NeedleThreadCo.com and include in the Subject line the following details to expedite your request:
- "Request for Refund: "
- Order / Invoice #
Example of the Subject line "Request for Refund: Order # NTC-1XXX".
All refund requests are subject to approval. Please do not attempt to send product back without receiving an email confirmation from our Staff in regards to your request.
Once approved, all or part of your refund will be returned contingent upon successful inspection of the returned item(s). If the item(s) returned are damaged, a partial refund may only be issued.
All approved refunds will be issued less the shipping amount, unless otherwise approved for full refund.
DAYS TO RETURN
After goods have been received, you have 7-days after receipt to request a refund. Once refund has been approved, the item(s) must be shipped and received by NEEDLE & THREAD CO. within 5-business days of the approval date.